Patient Experience Front Desk Coordinator

Avance Care; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care is seeking a Front Desk team member to be the first point of contact for patients at our Durham-area clinics. You’ll help create a warm, welcoming environment and support a smooth check-in to check-out process in a fast-paced primary care setting.

Candidates should have at least one year of medical front desk experience and a related degree preferred. Strong communication, confidentiality, and organizational skills are essential to succeed while supporting EMR data entry and

Qualifications

• At least 1 year of medical front desk experience.
• Related degree preferred.
• Strong communication and ability to maintain confidentiality.

Responsibilities

• Meet, greet, and assist patients promptly and professionally
• Set up new patients and update information in the EMR system
• Schedule and reschedule appointments, and coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Skills

Front Desk experience

Communication skills

Confidentiality

Resilience

Education

Related degree

Tools

EMR system

Job description

Avance Care is seeking a Front Desk team member to be the first point of contact for patients at our Durham-area clinics. You’ll help create a warm, welcoming environment and support a smooth check-in to check-out process in a fast-paced primary care setting.

Candidates should have at least one year of medical front desk experience and a related degree preferred. Strong communication, confidentiality, and organizational skills are essential to succeed while supporting EMR data entry and