Front Desk & Patient Care Coordinator

Avance Care; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Avance Care is seeking a Front Desk team member to be the welcoming first point of contact for patients across our North Carolina locations. The role features a 12-hour weekday shift with a rotating weekend schedule in a fast-paced clinic.

The ideal candidate will have at least one year of Medical Front Desk experience, strong communication skills, and comfort with EMR systems. A related degree is preferred, and a comprehensive benefits package is provided.

Qualifications

• Front desk experience in healthcare is preferred.
• Strong communication and organization skills are required.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and professionally.
• Set up new patients and update information in the EMR system.
• Schedule and reschedule appointments; coordinate walk-in patients.
• Answer phone calls promptly and relay messages as needed.
• Maintain the front desk and reception area in an organized, orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete referral information to patients.
• Balance cash register; ensure accuracy of all credit payments.
• Explain fees, services, and policies to patients.

Skills

Customer service

Verbal communication

Written communication

Confidentiality

Education

Related degree

Tools

EMR system

Job description

Avance Care is seeking a Front Desk team member to be the welcoming first point of contact for patients across our North Carolina locations. The role features a 12-hour weekday shift with a rotating weekend schedule in a fast-paced clinic.

The ideal candidate will have at least one year of Medical Front Desk experience, strong communication skills, and comfort with EMR systems. A related degree is preferred, and a comprehensive benefits package is provided.