Patient Experience & Front Desk Coordinator

LifeStance Health; Brookhaven (GA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Atlanta location, ensuring outstanding patient service for in-person and telehealth visits. You will support clinicians and staff, handle scheduling, payments, and portal access, and help maintain a positive, efficient practice environment.

The role requires strong communication, HIPAA compliance, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High school or equivalent required; healthcare ops or customer service experience preferred.
• Strong communication and teamwork skills are essential.
• Ability to handle sensitive information in a HIPAA-compliant manner.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Manage front desk: greet, check in/out patients, and handle inquiries.
• Assist patients via phone, email, or portal with scheduling, payments, and guidance on portal access.
• Triage urgent issues and escalate to appropriate departments as needed.
• Verify insurance eligibility and collect co-payments at point of service.
• Support clinicians with administrative tasks and coordination of schedules.

Skills

Multitask

Independent worker

Communication

Team collaboration

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Atlanta location, ensuring outstanding patient service for in-person and telehealth visits. You will support clinicians and staff, handle scheduling, payments, and portal access, and help maintain a positive, efficient practice environment.

The role requires strong communication, HIPAA compliance, and the ability to multitask in a fast-paced healthcare setting.