Patient Experience Coordinator (Mental Health)

Silversmith Capital Partners; Atlanta (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Atlanta area clinic, ensuring excellent patient service for both in-person and telehealth visits.

The role involves greeting patients, handling scheduling, supporting billing inquiries, and coordinating with clinicians. A high school diploma is required, with 1+ year in healthcare ops or customer service preferred.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficient in Microsoft Office and EMRs.
• Strong communication skills; able to handle sensitive information with discretion (HIPAA).

Responsibilities

• Manage front-office daily activities for the practice location and ensure quality service for in-person and remote patients and clinicians.
• Provide front-desk duties: greet, check-in/out, and assist patients with requests via phone, email, or portal.
• Collect co-pays and verify insurance eligibility; assist with scheduling and release requests.
• Support clinicians with administrative tasks and maintain a positive, secure work environment.

Skills

Multitasking

Independent work

Communication

HIPAA knowledge

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Atlanta area clinic, ensuring excellent patient service for both in-person and telehealth visits.

The role involves greeting patients, handling scheduling, supporting billing inquiries, and coordinating with clinicians. A high school diploma is required, with 1+ year in healthcare ops or customer service preferred.