Patient Access & Front Desk Specialist

LifeStance Health; Atlanta (GA); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k with match

Paid PTO

Holidays

Parental Leave

EAP

Job summary

LifeStance Health is seeking a Practice Coordinator in Atlanta to manage front office operations for the practice location, delivering exceptional patient service to in-person and telehealth patients and clinicians.

Starting pay is $20.25 per hour with quarterly bonus potential. The role requires strong organizational skills, HIPAA familiarity, and the ability to multitask in a fast-paced healthcare setting at 1401 Peachtree St NE Ste 110.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Create a positive work environment; support clinician and staff engagement.
• Conduct schedule prep to ensure paperwork, demographics, and charts are accurate.
• Perform general office duties to keep the practice tidy and ready for patients.
• Communicate with clinicians and patients to support care quality.
• Provide exceptional patient service and handle sensitive situations per crisis protocols.
• Manage front desk check-in/out and payment/billing inquiries.
• Assist patients with telehealth access and portal issues.

Skills

Multitasking

Communication

Teamwork

HIPAA

Microsoft Office

EMR systems

Education

High School Diploma or equivalent

Associate/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator in Atlanta to manage front office operations for the practice location, delivering exceptional patient service to in-person and telehealth patients and clinicians.

Starting pay is $20.25 per hour with quarterly bonus potential. The role requires strong organizational skills, HIPAA familiarity, and the ability to multitask in a fast-paced healthcare setting at 1401 Peachtree St NE Ste 110.