Front Desk Lead: Patient Experience & Operations Supervisor

EyeSouth Partners; Oak Lawn (AL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

HSA/FSA

Telemedicine

PTO

Discounts

EAP

Life/AD&D

STD/LTD

Job summary

EyeSouth Partners seeks a Front Desk Lead to coordinate daily front desk operations and supervise staff, ensuring smooth patient flow and accurate scheduling. You will verify insurance, collect payments, and uphold HIPAA/compliance standards while supporting clinical and administrative teams.

The role requires 1+ year medical office experience, strong customer service, and reliable attendance. Expect a collaborative environment with growth opportunities and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year medical office experience.
• Nextech/ICP experience strongly preferred.

Responsibilities

• Coordinate front desk operations and patient flow.
• Supervise front desk staff and scheduling accuracy.
• Audit cash reconciliation and training opportunities.
• Verify insurance eligibility and collect co-pays.
• Maintain HIPAA compliance and patient confidentiality.
• Assist with onboarding new front desk team members.

Skills

Interpersonal skills

Communication

Attention to detail

Data entry

Insurance verification

Multitasking

HIPAA knowledge

Cash handling

Customer service

Education

High School Diploma

1-year medical office exp

Tools

Nextech/ICP

Job description

EyeSouth Partners seeks a Front Desk Lead to coordinate daily front desk operations and supervise staff, ensuring smooth patient flow and accurate scheduling. You will verify insurance, collect payments, and uphold HIPAA/compliance standards while supporting clinical and administrative teams.

The role requires 1+ year medical office experience, strong customer service, and reliable attendance. Expect a collaborative environment with growth opportunities and comprehensive benefits.