Patient Concierge & Front Desk Specialist

EyeSouth Partners; Cumming (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners’ Georgia Retina practices are seeking a Front Desk Associate to be the first point of contact for patients across multiple Metro Atlanta locations. You will manage check-ins/outs, scheduling, insurance verification, payments, and patient communications while upholding HIPAA standards.

The role requires strong interpersonal skills, data accuracy, and the ability to multitask in a fast-paced medical office environment.

Qualifications

• High School Diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries and knows when to route inquiries to next level.

Responsibilities

• Greet patients and verify appointment details.
• Collect documentation such as ID and insurance cards.
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefits for visits.
• Collect co-pays and document payments in the practice management system.
• Provide information about services and policies.
• Maintain a clean, welcoming reception area for patients and visitors.
• Maintain patient confidentiality and HIPAA compliance.
• Communicate with patients and clinical staff and relay messages as needed.

Skills

Interpersonal skills

Communication skills

Attention to detail

Data entry accuracy

Healthcare insurance knowledge

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners’ Georgia Retina practices are seeking a Front Desk Associate to be the first point of contact for patients across multiple Metro Atlanta locations. You will manage check-ins/outs, scheduling, insurance verification, payments, and patient communications while upholding HIPAA standards.

The role requires strong interpersonal skills, data accuracy, and the ability to multitask in a fast-paced medical office environment.