Retina Clinic Front Desk Specialist

EyeSouth Partners; Cartersville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is seeking a Front Desk Associate for Georgia Retina to be the first point of contact for patients and visitors. You will handle check-in/check-out, manage calls and scheduling, verify insurance, collect co-pays, and enter data into the practice management system, ensuring a warm, efficient patient experience.

Ideal candidates have at least 1 year of medical office experience, strong reliability, and familiarity with HIPAA.

Qualifications

• High School Diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year of medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries.

Responsibilities

• Greet patients, verify appointment details.
• Collect documentation (ID, insurance cards, referrals).
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefits for visits.
• Collect co-pays and balances; document in PM system.
• Explain billing procedures to patients.
• Enter data accurately in the practice management system.
• Complete chart prep before clinic as needed.
• Process medical records requests from patients.
• Manage appointment recall and reminders per SOP.
• Answer phones and respond to inquiries.
• Relay messages between patients and staff.
• Maintain HIPAA compliance and patient confidentiality.
• Accept deliveries; maintain a welcoming reception area.
• Provide information about services, wait times, and policies.
• Address patient concerns professionally.
• Assist in onboarding/training of new front desk staff.

Skills

Interpersonal skills

Attention to detail

Insurance knowledge

Multitasking

HIPAA knowledge

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners is seeking a Front Desk Associate for Georgia Retina to be the first point of contact for patients and visitors. You will handle check-in/check-out, manage calls and scheduling, verify insurance, collect co-pays, and enter data into the practice management system, ensuring a warm, efficient patient experience.

Ideal candidates have at least 1 year of medical office experience, strong reliability, and familiarity with HIPAA.