Patient Experience Front Desk Coordinator

PACS Group; Apache Junction (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

PACS Group in Apache Junction, AZ seeks a friendly front desk receptionist to provide general administrative and clerical support, greet visitors, and manage calls.

You will answer calls, check-in visitors, schedule appointments, and maintain the reception area, while upholding confidentiality of PHI and patient information.

The role requires HS diploma or GED, basic Microsoft Office skills, and prior receptionist experience; equal opportunity employer with a supportive team.

Qualifications

• High school diploma or GED required.
• Reception/administrative experience preferred.
• Basic knowledge of Microsoft Office and clerical functions.

Responsibilities

• Provide general administrative and clerical support.
• Greet patients, clients and visitors with a friendly demeanor.
• Answer calls, take messages or forward them as needed.
• Check in visitors and direct them to destinations.
• Maintain visitor sign-in log and reception area.
• Handle incoming and outgoing mail.
• Schedule appointments and room bookings.
• Maintain confidentiality of all resident care information including PHI.
• Report suspected PHI disclosures.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Multiline phone system

Job description

PACS Group in Apache Junction, AZ seeks a friendly front desk receptionist to provide general administrative and clerical support, greet visitors, and manage calls.

You will answer calls, check-in visitors, schedule appointments, and maintain the reception area, while upholding confidentiality of PHI and patient information.

The role requires HS diploma or GED, basic Microsoft Office skills, and prior receptionist experience; equal opportunity employer with a supportive team.