Patient Experience & Front Desk Coordinator

True Sports Physical Therapy; Annapolis (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

True Sports Physical Therapy in Annapolis, MD, is seeking a Front Office Coordinator to serve as the first contact for patients and to ensure a smooth, welcoming patient experience while supporting daily clinic operations.

This on-site role requires at least 1 year of administrative or front desk experience, familiarity with EMR/EHR systems, and strong customer service, communication, multitasking, and time-management skills.

Qualifications

• 1+ year of front desk or administrative experience, healthcare preferred.
• Proficient with EMR/EHR systems and Microsoft Office.
• Excellent customer service, communication, multitasking, and time management in a fast-paced clinic.
• High school diploma or equivalent; office/medical administration certificate preferred.

Responsibilities

• Schedule, reschedule, and confirm patient appointments while maintaining flow.
• Greet patients, check in, answer calls, and route concerns to management as needed.
• Process patient payments and copays with accuracy.
• Maintain patient records in the EMR system in HIPAA-compliant fashion.
• Organize clinic front office and communicate daily updates to management.

Skills

Administrative experience

Customer service

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Office/medical administration certificate (preferred)

Tools

EMR/EHR systems

Microsoft Office Suite

Office equipment

Job description

True Sports Physical Therapy in Annapolis, MD, is seeking a Front Office Coordinator to serve as the first contact for patients and to ensure a smooth, welcoming patient experience while supporting daily clinic operations.

This on-site role requires at least 1 year of administrative or front desk experience, familiarity with EMR/EHR systems, and strong customer service, communication, multitasking, and time-management skills.