Front Office Coordinator (Front Desk / Patient Coordinator)

True Sports Physical Therapy LLC; Newark (DE); On-site; USD 38,000 - 48,000; Full time

Job summary

True Sports Physical Therapy LLC is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly.

This on-site role requires strong administrative and customer service skills, proficiency with EMR/EHR systems and Microsoft Office, and the ability to manage schedules, payments, and front-desk tasks in a fast-paced environment.

Qualifications

• 1 year+ front desk or administrative experience in a medical setting.
• Proficiency with EMR/EHR systems and Microsoft Office.
• Excellent customer service, communication, multitasking, and time management.
• High school diploma or equivalent; preferred certificate in office/medical administration.

Responsibilities

• Schedule, reschedule, and confirm patient appointments to keep daily schedules on track.
• Greet, check in, answer and route calls, and resolve patient concerns professionally.
• Process patient payments and copays with accurate transactions.
• Maintain patient records in the EMR system, HIPAA-compliant.
• Organize clinic documentation and communicate daily operational updates to management.

Skills

Customer service

Multitasking

Time management

Communication

Education

High school diploma

Certificate in office or medical administration

Tools

EMR/EHR systems

Microsoft Office Suite

Job description

Description

True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration.

This is an on-site position. Remote work is not available.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.


• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.


• Process patient payments and copays, and verify that every transaction is accurate.


• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.


• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Requirements

• 1 year + Proven front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred.


• Proficiency with EMR/EHR systems, Microsoft Office Suite, and standard office equipment.


• Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.


• High school diploma or equivalent required. A certificate in office or medical administration is preferred.

Hours:

Monday-Thursday 10:00am-6:00pm (EST),

Friday 07:00am-12:00pm (EST)

Dress code:

Business casual, or athletic wear with tennis shoes. No jeans, leggings, sandals, or Crocs.