Medical Front Desk & Patient Care Coordinator

PHOENIX PHYSICAL THERAPY; Annapolis (MD); On-site; USD 25,000 - 31,000; Full time

Job summary

PHOENIX PHYSICAL THERAPY in Annapolis, MD is seeking a Patient Care Coordinator I to serve as the first point of contact, handling check-in/check-out and appointment bookings. You will support equipment prep and the daily clinic environment while assisting patient care and maintaining confidentiality under company guidelines.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks in a busy setting; CPR certification is required.

Qualifications

• High School Diploma or GED required; Associates Degree or college level business courses preferred.
• 0-2 years of previous experience in a medical office, customer service, or other related business.
• Current CPR Certificate

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Oversee the cleanliness and inventory of the clinic.
• Maintain safety and sanitary requirements.
• Assist with set-up of treatment rooms, supervision, and safety of the clinic.
• Answer the phones and relay messages.
• Schedule and remind patients for services to assure their treatment goals are met.
• Perform insurance verification.
• Meet with patients on their first visit to assure all necessary paperwork is completed.
• Collect patient's co-payment, co-insurance, and deductible each office visit.
• Process credit card payments.
• Ensure that the procedure codes are accurately entered into the EMR.
• Maintain patient confidentiality in accordance with the PHOENIX company guidelines.
• Conduct end-of-day procedures as outlined in company procedure manual.
• Perform other office support work as needed.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Following directions

Multitasking

Education

High School Diploma or GED

Associates Degree or business courses preferred

Tools

Microsoft Word

EMR systems

Job description

PHOENIX PHYSICAL THERAPY in Annapolis, MD is seeking a Patient Care Coordinator I to serve as the first point of contact, handling check-in/check-out and appointment bookings. You will support equipment prep and the daily clinic environment while assisting patient care and maintaining confidentiality under company guidelines.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks in a busy setting; CPR certification is required.