Patient Experience & Food Service Leader

HHS Culinary and Nutrition Solutions, LLC (USA); Alabama; Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Paid time off (vacation and sick)

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a friendly, compassionate leader to join our culinary team and oversee food quality, service, safety, and sanitation for patients. You will lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that delivers quality service every time.

In this role you will recruit, train, and develop staff; conduct daily inspections and patient rounding; educate patients and families on nutrition; and

Qualifications

• Experience managing a team and in customer service.
• Computer experience with word processing, spreadsheets, and various software.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.
• Not Required but a Big Plus Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
• Working knowledge of Press Ganey/NRC Picker.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect.
• Lead and manage team member recruiting, training, and development.
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members.
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs.
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment.
• Take action and provide excellent customer service to correct any issues that occur.
• Implement, manage, and maintain the patient ambassador program for high-quality service.
• Collaborate with department, facility, and company leadership to achieve goals.
• Stays informed on patient satisfaction updates, current trends.
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participates in patient experience workshops and projects led by the organizations.

Skills

Interpersonal

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a friendly, compassionate leader to join our culinary team and oversee food quality, service, safety, and sanitation for patients. You will lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that delivers quality service every time.

In this role you will recruit, train, and develop staff; conduct daily inspections and patient rounding; educate patients and families on nutrition; and