Patient Experience & Service Leader

HHS Culinary and Nutrition Solutions, LLC (USA); Suffolk (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program

Career development

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a hospital food service leader at Bon Secours Memorial Regional Medical Center to direct a team, ensure morale, quality, and respectful service, and coordinate nutrition programs for patients.

You will recruit, train, and develop staff; ensure food service standards, patient satisfaction, and excellent customer service; relocation for promotion is encouraged. Certification such as Serve Safe or equivalent is required or pursued.

Qualifications

• Interpersonal and communication skills essential.
• Customer service orientation with a proactive approach.
• Professional and ethical conduct in a fast-paced hospital setting.
• Ability to organize and prioritize tasks effectively.

Responsibilities

• Provide leadership that fosters morale, quality, and respect.
• Lead and manage recruiting, training, and development.
• Perform daily inspections, patient rounding, and coaching.
• Educate patients and staff on nutritional needs.
• Coordinate food service standards for patient nourishment.
• Respond to issues with excellent customer service.
• Lead the patient ambassador program for quality service.
• Collaborate with leadership to achieve goals.
• Stay informed on patient satisfaction updates and trends.
• Participate in QA/PI programs and meetings.
• Join patient experience workshops and projects.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Word Processing

Excel

Tools

Microsoft Word

Microsoft Excel

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) is seeking a hospital food service leader at Bon Secours Memorial Regional Medical Center to direct a team, ensure morale, quality, and respectful service, and coordinate nutrition programs for patients.

You will recruit, train, and develop staff; ensure food service standards, patient satisfaction, and excellent customer service; relocation for promotion is encouraged. Certification such as Serve Safe or equivalent is required or pursued.