Patient Experience & Engagement Specialist

Valeris; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA options

401(k) match

Paid time off

Holidays

Inclusive culture

Job summary

Valeris is seeking a dedicated patient services professional to support life sciences patients through the care coordination journey. You will communicate clearly, explain coverage options, and guide patients with benefits and resources while maintaining strict compliance and documentation.

The role requires bilingual skills, empathy, and the ability to manage multiple tasks in a fast-paced environment, with shifts covering typical business hours and occasional travel as needed.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience.
• Customer service and healthcare industry experience strongly preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday.
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.
• Commitment to the mission of care coordination.
• Passionate, trustworthy, and empathetic when working with patients.

Responsibilities

• Build and maintain trusted relationships with patients by demonstrating proactive communication, delivering timely and accurate services, and showing a strong commitment to patient well-being.
• Ensure all interactions and relationship management practices comply with relevant healthcare laws and regulations.
• Demonstrate prior experience working with pharmacy benefit products and patients, or in immunology practices, to better understand patient needs and concerns.
• Conduct program welcome calls to patients, engaging them effectively and explaining available services and resources for their support.
• Utilize motivational interviewing techniques to actively involve patients in goal setting and achieving their healthcare objectives.
• Perform post Benefits Investigation calls to patients, clearly explaining coverage options to enhance patient understanding.
• Articulate complex reimbursement and billing information in a clear and concise manner to ensure patients comprehend their coverage benefits and financial responsibilities.
• Coordinate the shipment of products through patient assistance programs and/or bridge programs from the PharmaCord pharmacy.

Skills

Customer service

Healthcare experience

Bilingual English Spanish

Education

Bachelor's degree

Job description

Valeris is seeking a dedicated patient services professional to support life sciences patients through the care coordination journey. You will communicate clearly, explain coverage options, and guide patients with benefits and resources while maintaining strict compliance and documentation.

The role requires bilingual skills, empathy, and the ability to manage multiple tasks in a fast-paced environment, with shifts covering typical business hours and occasional travel as needed.