Patient Experience & Engagement Specialist

Valeris; Colorado Springs (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA options

401(k) match

Paid time off

Paid holidays

Job summary

Valeris is a fully integrated life sciences partner that supports patients through every step of care, helping them access medications and navigate benefits. You will educate patients on coverage, enroll them in programs, and coordinate with providers and payers to resolve questions and ensure adherence to treatment plans.

The role requires excellent communication, a compassionate approach, and ability to multitask in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience.
• Customer service in healthcare preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required.
• Bilingual in English and Spanish or Chinese/Mandarin is a plus.

Responsibilities

• Build and maintain trusted relationships with patients through proactive communication.
• Explain reimbursement and billing information clearly to patients.
• Document patient enrollment and manage program records.
• Triage patients to appropriate internal resources and coordinate with payers.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Communication skills

Multitasking

Education

Bachelor's degree preferred

Job description

Valeris is a fully integrated life sciences partner that supports patients through every step of care, helping them access medications and navigate benefits. You will educate patients on coverage, enroll them in programs, and coordinate with providers and payers to resolve questions and ensure adherence to treatment plans.

The role requires excellent communication, a compassionate approach, and ability to multitask in a fast-paced healthcare environment.