Bilingual Patient Engagement & Support Specialist

Valeris; Lincoln (NE); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

401(k) matching

Paid Time Off

HSA contributions match

Job summary

Valeris in the United States is seeking a patient services coordinator to manage inbound calls, provide accurate information on benefits, and support a seamless patient experience. The role emphasizes empathy, clear communication, and meticulous documentation to ensure adherence to healthcare regulations.

You will work a daytime shift within a fast-paced team, coordinating with pharmacies, payers, and care partners to resolve inquiries and guide patients through the program.

Qualifications

• Customer service in healthcare environment preferred.
• Ability to communicate clearly with patients and providers.
• Comfort with navigating complex benefits and coverage information.
• Strong documentation and data entry skills.

Responsibilities

• Build and maintain trusted relationships with patients by proactive communication.
• Ensure interactions comply with healthcare laws and regulations.
• Explain benefits, coverage options, and costs to patients clearly.
• Conduct welcome calls and enroll patients into the program.
• Provide adherence support and coordinate nurse follow-up when applicable.
• Document activities in the Lynk system.
• Handle FAQs and resolve inbounds efficiently.

Skills

Patient communication

Relationship building

Healthcare knowledge

Multitasking

Phone etiquette

Bilingual English/Spanish or Chinese

Education

Bachelor's degree preferred

HS diploma or GED required

Tools

Lynk system

Job description

Valeris in the United States is seeking a patient services coordinator to manage inbound calls, provide accurate information on benefits, and support a seamless patient experience. The role emphasizes empathy, clear communication, and meticulous documentation to ensure adherence to healthcare regulations.

You will work a daytime shift within a fast-paced team, coordinating with pharmacies, payers, and care partners to resolve inquiries and guide patients through the program.