Patient Experience Coordinator - Wound Care Center

Healogics, LLC.; Cambridge (OH); On-site; USD 22,000 - 27,000; Full time

Job summary

Healogics, LLC. is seeking a Patient Navigator to support front office operations in our outpatient wound care center. You will greet patients, schedule appointments, verify insurance, collect charges, and coordinate testing with hospital staff.

Strong organizational and communication skills are essential, along with proficiency in Microsoft Office and the ability to type 60 wpm. Minimum two years of office administration experience (medical setting preferred) and a GED or high school diploma

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum 2 years office administration experience, preferably in medical setting.
• Prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors, answers and routes calls to appropriate staff.
• Maintains patient communication needs including scheduling, rescheduling, and appointment reminders; coordinates for provider care continuum.
• Obtains and verifies patient insurance information, pre-certifications and pre-authorizations; data entry.
• Collects and enters patient charges; verifies and reconciles charges; prepares monthly survey data.
• Assembles new patient charts, maintains existing charts, and checks data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies, and medical supplies as directed.
• Performs other duties as required.

Skills

Microsoft Office

Communication

Organization

Typing 60 wpm

Confidentiality

Teamwork

Customer service

Education

High School Diploma or GED

Associate’s degree preferred

Job description

Healogics, LLC. is seeking a Patient Navigator to support front office operations in our outpatient wound care center. You will greet patients, schedule appointments, verify insurance, collect charges, and coordinate testing with hospital staff.

Strong organizational and communication skills are essential, along with proficiency in Microsoft Office and the ability to type 60 wpm. Minimum two years of office administration experience (medical setting preferred) and a GED or high school diploma