Patient Navigator & Care Coordination Specialist

Healogics, LLC.; Silverdale (WA); On-site; USD 28,000 - 35,000; Full time

Job summary

The Patient Navigator at Healogics supports the smooth operation of a dynamic outpatient wound care center, handling front office tasks and assisting staff to ensure excellent patient flow. Requirements include a High School Diploma or GED (an Associate’s degree is preferred) and at least two years of medical office experience; familiarity with Microsoft Office and strong communication is expected.

This role involves coordinating with leadership, scheduling, insurance verification, data entry,

Qualifications

• High School Diploma or GED; Associate’s degree preferred.
• Minimum of 2+ years office administration experience, preferably in a medical setting; prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Typing 60 wpm

Education

Associate degree preferred

Tools

Microsoft Office

Job description

The Patient Navigator at Healogics supports the smooth operation of a dynamic outpatient wound care center, handling front office tasks and assisting staff to ensure excellent patient flow. Requirements include a High School Diploma or GED (an Associate’s degree is preferred) and at least two years of medical office experience; familiarity with Microsoft Office and strong communication is expected.

This role involves coordinating with leadership, scheduling, insurance verification, data entry,