Patient Experience Coordinator - Scheduling & Billing

Hartford HealthCare; New Britain (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare’s Hospital of Central Connecticut in New Britain is seeking a Patient Service Representative. You will perform secretarial, billing and clerical duties, schedule evaluations and follow-ups in the EMR, coordinate referrals, handle paperwork and patient information, and answer phones to support clinical staff.

The role requires a High School Diploma, basic math and computer skills, and preferably prior medical office experience.

Qualifications

• High School Diploma or equivalent required.
• Basic Math And Computer Operating Skills Required.
• Past experience working in medical office highly preferred.

Responsibilities

• Schedule initial evaluations and follow-up appointments using the EMR.
• Process patient charges and coordinate referrals.
• Prepare paperwork and collect pertinent patient information.
• Answer phones and provide patient support.
• Support clinical staff to ensure optimum service to patients.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

EMR system

Billing software

Job description

Hartford HealthCare’s Hospital of Central Connecticut in New Britain is seeking a Patient Service Representative. You will perform secretarial, billing and clerical duties, schedule evaluations and follow-ups in the EMR, coordinate referrals, handle paperwork and patient information, and answer phones to support clinical staff.

The role requires a High School Diploma, basic math and computer skills, and preferably prior medical office experience.