Patient Experience Coordinator & Scheduler

Confluent Health LLC; Austin (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision coverage

Disability insurance

401(k) with employer match

Training & onboarding

Job summary

Confluent Health LLC is hiring Care Coordinators to be the first voice and face for patients, delivering a warm, organized, and professional experience. The role involves front desk duties, scheduling, insurance tasks, and patient communications with comprehensive training provided.

Benefits include competitive compensation, healthcare options, 401(k) with employer match, and growth opportunities within a fast-paced clinic setting.

Qualifications

• High School Diploma or GED.
• At least 1 year in a customer-facing role.
• Ability to manage multiple tasks with strong attention to detail.
• Comfortable phone communication with customers or patients.
• Basic computer skills including scheduling software and spreadsheets.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and referrals.
• Handle front desk operations: check-in/out, scheduling, insurance verification, and calls.
• Review and follow up on referrals; update patient records as needed.
• Maintain patient flow by confirming appointments and managing waitlists.
• Collect copays and payments accurately, with basic reconciliation.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Customer service

Phone communication

Organized

Multitasking

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

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Job description

Confluent Health LLC is hiring Care Coordinators to be the first voice and face for patients, delivering a warm, organized, and professional experience. The role involves front desk duties, scheduling, insurance tasks, and patient communications with comprehensive training provided.

Benefits include competitive compensation, healthcare options, 401(k) with employer match, and growth opportunities within a fast-paced clinic setting.