Patient Experience Coordinator (Radiology Front Desk)

RadNet, Inc.; Clifton (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Health Savings Accounts with employer

Wellness dollars

401(k) employer match

Free imaging services for employee and

immediate family

Job summary

RadNet is seeking a Patient Service Representative in Clifton, NJ. You will greet patients, verify insurance, collect co-pays, and schedule appointments in a fast-paced radiology environment.

You will protect patient information and coordinate with back-office staff to ensure timely care. Ideal candidates have strong communication and multitasking skills, healthcare awareness, and a commitment to world-class customer service.

Qualifications

• High school graduate or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge; radiology office experience preferred.
• Bilingual Spanish speaking preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information; collect signatures; ensure accurate documentation.
• Collect co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments as needed; confirm and notify staff of changes.
• Provide patient orientation for prep and safety protocols; give facility directions.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient property and health information; ensure privacy.
• Safeguards on-site medications per company policy and regulations.
• Respect company property and patient financial information on-site or portals.
• Demonstrate professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Spanish bilingual

Education

High School Diploma or GED

Job description

RadNet is seeking a Patient Service Representative in Clifton, NJ. You will greet patients, verify insurance, collect co-pays, and schedule appointments in a fast-paced radiology environment.

You will protect patient information and coordinate with back-office staff to ensure timely care. Ideal candidates have strong communication and multitasking skills, healthcare awareness, and a commitment to world-class customer service.