Patient Experience Specialist — Radiology Front Desk

RadNet, Inc.; Port Reading (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet, Inc. in Port Reading, NJ is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, answer calls, and schedule appointments in a busy imaging center.

You will coordinate with back-office staff to ensure timely care, safeguard patient information, and provide world-class customer service. HS diploma or GED required; bilingual Spanish preferred; pay range $18.00–$22.00 per hour; benefits include medical/dental/vision and 401(k).

Qualifications

• High School Diploma or GED is required.
• Experience in customer service or healthcare settings is preferred.
• Bilingual Spanish is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Medical terminology

Bilingual Spanish

Education

High School Diploma or GED

Job description

RadNet, Inc. in Port Reading, NJ is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, answer calls, and schedule appointments in a busy imaging center.

You will coordinate with back-office staff to ensure timely care, safeguard patient information, and provide world-class customer service. HS diploma or GED required; bilingual Spanish preferred; pay range $18.00–$22.00 per hour; benefits include medical/dental/vision and 401(k).