Patient Experience Coordinator - Pediatric Clinic

Ivy Health Inc; East Pittsburgh (Allegheny County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Discount program

Complementary therapy services

401(k) with company match

PTO and holidays

Job summary

Ivy Health Inc. in Pittsburgh, PA is seeking a Patient Coordinator to be the welcoming face of the clinic and manage front office operations for pediatric and adult patients.

This full-time role supports patient registration, scheduling, and recordkeeping while ensuring a high standard of customer service to families and caregivers. Responsibilities include maintaining accurate patient records, coordinating appointments with clinical teams, and delivering a seamless, compassionate patient

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience.
• This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.
• The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Skills

Administrative experience

Time management

Multitasking

Patient service

Positive attitude

Growth mindset

Tools

Microsoft Office

Job description

Ivy Health Inc. in Pittsburgh, PA is seeking a Patient Coordinator to be the welcoming face of the clinic and manage front office operations for pediatric and adult patients.

This full-time role supports patient registration, scheduling, and recordkeeping while ensuring a high standard of customer service to families and caregivers. Responsibilities include maintaining accurate patient records, coordinating appointments with clinical teams, and delivering a seamless, compassionate patient