Patient Experience Coordinator - Part-Time Front Office

Diamond Physical Therapy; Algonquin (IL); On-site; USD 20,000 - 29,000; Part time

Job summary

Diamond Physical Therapy is seeking a Part-Time Front Office Coordinator to be the first point of contact and ensure a smooth patient experience across two Algonquin clinics. The role involves greeting patients, registering visits, scheduling, and handling insurance verifications and payments.

You will support daily clinic operations, maintain HIPAA-compliant records, and collaborate with therapists and staff to deliver exceptional service and efficient care.

Qualifications

• 1 year of experience in a medical office, outpatient therapy practice or other healthcare setting, required
• Experience with insurance verification, scheduling, and collecting patient payments, highly preferred
• Strong computer skills are necessary
• Familiarity with electronic medical records (EMR) and practice management software, preferred
• Excellent communication, organization, and problem-solving abilities
• Detail-oriented, proactive, and adaptable
• Comes to work with a professional and positive demeanor

Responsibilities

• Welcome patients with a warm, friendly, and professional attitude from check-in through check-out.
• Register new and returning patients accurately and efficiently.
• Educate patients on what to expect during their visit and review follow-up care and next appointment details.
• Address patient questions and concerns, escalating complex issues to the Front Office Manager as needed.
• Deliver an outstanding patient experience that reflects the clinic's commitment to exceptional care.
• Schedule, confirm, and reschedule patient appointments in person and over the phone.
• Maintain provider schedules to maximize efficiency while supporting patient access to care.
• Communicate appointment reminders, cancellations, and scheduling updates promptly.
• Verify insurance information and obtain required documentation.
• Collect patient co-pays, deductibles, balances, and other financial responsibilities accurately.
• Explain patient financial obligations in a clear, courteous, and professional manner.
• Ensure accurate documentation of insurance and patient demographic information.
• Maintain accurate patient records while ensuring HIPAA compliance.
• Complete front office administrative tasks including scanning, filing, faxing, and managing incoming communications.
• Monitor waiting areas and front desk workflow to ensure an organized, welcoming environment.
• Collaborate with clinical staff and the Front Office Manager to support efficient daily operations.
• Assist with special projects and additional administrative responsibilities as assigned.
• Work closely with therapists, administrative staff, and the Front Office Manager to ensure seamless patient care.
• Communicate scheduling changes, patient concerns, and operational issues promptly.
• Contribute to a positive, supportive team culture focused on excellent service and continuous improvement.

Job description

Diamond Physical Therapy is seeking a Part-Time Front Office Coordinator to be the first point of contact and ensure a smooth patient experience across two Algonquin clinics. The role involves greeting patients, registering visits, scheduling, and handling insurance verifications and payments.

You will support daily clinic operations, maintain HIPAA-compliant records, and collaborate with therapists and staff to deliver exceptional service and efficient care.