Patient Experience Coordinator, Outpatient Clinic

CORA Physical Therapy; Winter Haven (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Outpatient Setting

Competitive Pay

Generous paid time off and holidays

Full Benefits Package (medical, dental

401(k) Program

Tuition Reimbursement

Professional Development

Technology that Works for You – EMR &

Job summary

CORA Physical Therapy in Winter Haven, FL is seeking a Patient Services Coordinator to support front desk operations and deliver exceptional patient experiences. You’ll greet patients, answer calls, verify insurance, explain costs, and guide new patients through first visits with empathy and professionalism.

Join a team offering competitive pay, generous time off, full benefits, and opportunities for growth. Experience in healthcare administration and bilingual skills are a plus.

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Spanish fluency.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service experience

Strong communication

Time management

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy in Winter Haven, FL is seeking a Patient Services Coordinator to support front desk operations and deliver exceptional patient experiences. You’ll greet patients, answer calls, verify insurance, explain costs, and guide new patients through first visits with empathy and professionalism.

Join a team offering competitive pay, generous time off, full benefits, and opportunities for growth. Experience in healthcare administration and bilingual skills are a plus.