Patient Experience Coordinator – Front Desk

CORA Physical Therapy; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Professional development

Tuition reimbursement

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to support multiple clinics and ensure a welcoming patient experience. You will handle front desk tasks, greet patients, and assist with scheduling and basic insurance coordination.

Ideal applicants will have a high school diploma, recent customer service experience, and proficiency with Word/Excel. Spanish is a plus in our diverse outpatient network.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Spanish fluency preferred.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Communication

Time management

Reliability

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to support multiple clinics and ensure a welcoming patient experience. You will handle front desk tasks, greet patients, and assist with scheduling and basic insurance coordination.

Ideal applicants will have a high school diploma, recent customer service experience, and proficiency with Word/Excel. Spanish is a plus in our diverse outpatient network.