Patient Experience Coordinator

CORA Physical Therapy; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Paid time off

Full benefits package

401(k) program

Tuition reimbursement

Professional development

AI-powered tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator for CORA West Palm Beach. You will handle front desk tasks, greet patients, answer calls, verify insurance, and support the patient experience with empathy and efficiency.

This role emphasizes strong communication, organization, and reliability in a fast-paced outpatient setting. Fluency in Spanish is a plus, and a comprehensive benefits package is offered.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficiency in Microsoft Word and Excel is expected.

Responsibilities

• Greet patients warmly and build rapport during in-person and phone interactions.
• Screen and answer incoming calls; take messages and relay information as needed.
• Verify outpatient therapy insurance benefits and explain financial responsibilities to patients.

Skills

Customer service

Communication

Organization

Time management

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator for CORA West Palm Beach. You will handle front desk tasks, greet patients, answer calls, verify insurance, and support the patient experience with empathy and efficiency.

This role emphasizes strong communication, organization, and reliability in a fast-paced outpatient setting. Fluency in Spanish is a plus, and a comprehensive benefits package is offered.