Patient Experience Technician - Optical Retail

stantonoptical; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Stanton Optical is seeking a Doctor’s Technician to be the first touchpoint for patients at our on-site store location. You will deliver outstanding customer service, help facilitate the sales process, and ensure smooth collaboration between our retail and clinical services teams.

As part of a fast-growing national optical retailer, you will contribute to a welcoming patient experience and support transitions from clinical services to retail activities, helping to uphold our iCARE values in

Qualifications

• Experience delivering customer service in a retail or clinical setting.
• Ability to facilitate sales and act as a bridge between retail and clinical teams.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers and patients at the store.
• Support the sales process and transition to clinical services.
• Maintain store standards and collaborate with team.

Skills

Customer service

Sales support

Team collaboration

Job description

Stanton Optical is seeking a Doctor’s Technician to be the first touchpoint for patients at our on-site store location. You will deliver outstanding customer service, help facilitate the sales process, and ensure smooth collaboration between our retail and clinical services teams.

As part of a fast-growing national optical retailer, you will contribute to a welcoming patient experience and support transitions from clinical services to retail activities, helping to uphold our iCARE values in