Patient Experience Coordinator – Oncology Clinic

RPCI Oncology PC; Jamestown (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Mon-Fri schedule

Medical, dental, and vision coverage

Employer funded HRA

401(k) with company match

Generous vacation and sick time

Company-paid life insurance

11 paid Holidays

Job summary

Roswell Park Care Network in Jamestown, NY is seeking a Patient Services Representative to be the first point of contact for patients, delivering friendly, professional service and coordinating between patients and clinic staff.

Responsibilities include greeting patients, scheduling appointments, verifying insurance, collecting copays, maintaining records in EMR, and guiding patients through portal enrollment while upholding HIPAA and privacy standards.

Qualifications

• 1 year of customer service experience in a health care or front-desk setting preferred
• Proficient in using EMR systems and maintaining patient records
• Ability to verify insurance and collect copays accurately and professionally

Responsibilities

• Greet and check-in patients, ensuring a welcoming and organized front-desk environment
• Schedule and coordinate patient appointments and itineraries
• Verify insurance eligibility and benefits for patients at check-in
• Collect copays and outstanding balances and process payments
• Maintain patient records and assist with portal enrollment while protecting patient privacy

Skills

Customer service

Front desk

Phone handling

HIPAA knowledge

Patient interaction

Education

High School diploma or GED

Tools

EMR

Microsoft Office

Job description

Roswell Park Care Network in Jamestown, NY is seeking a Patient Services Representative to be the first point of contact for patients, delivering friendly, professional service and coordinating between patients and clinic staff.

Responsibilities include greeting patients, scheduling appointments, verifying insurance, collecting copays, maintaining records in EMR, and guiding patients through portal enrollment while upholding HIPAA and privacy standards.