Patient Services Representative

RPCI Oncology PC; Jamestown (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Mon-Fri schedule

Medical, dental, and vision coverage

Employer funded HRA

401(k) with company match

Generous vacation and sick time

Company-paid life insurance

11 paid Holidays

Job summary

Roswell Park Care Network in Jamestown, NY is seeking a Patient Services Representative to be the first point of contact for patients, delivering friendly, professional service and coordinating between patients and clinic staff.

Responsibilities include greeting patients, scheduling appointments, verifying insurance, collecting copays, maintaining records in EMR, and guiding patients through portal enrollment while upholding HIPAA and privacy standards.

Qualifications

• 1 year of customer service experience in a health care or front-desk setting preferred
• Proficient in using EMR systems and maintaining patient records
• Ability to verify insurance and collect copays accurately and professionally

Responsibilities

• Greet and check-in patients, ensuring a welcoming and organized front-desk environment
• Schedule and coordinate patient appointments and itineraries
• Verify insurance eligibility and benefits for patients at check-in
• Collect copays and outstanding balances and process payments
• Maintain patient records and assist with portal enrollment while protecting patient privacy

Skills

Customer service

Front desk

Phone handling

HIPAA knowledge

Patient interaction

Education

High School diploma or GED

Tools

EMR

Microsoft Office

Job description

Description

We are seeking a patient-focused Patient Services Representative to join our team at our Medical Oncology, Hematology clinic in Jamestown, NY.

Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Comprehensive Benefits

• Monday-Friday schedule


• Medical, dental, and vision coverage


• Employer funded Health Reimbursement Account (HRA)


• 401(k) with company match


• Generous vacation and sick time


• Company-paid life insurance


• 11 paid Holidays

As a Patient Service Representative (PSR), you will serve as the first point of contact for patients, providing exceptional customer service and administrative support. In this role, you will help ensure a positive patient experience and support the efficient operation of the clinic by coordinating communication between patients and healthcare staff. Key responsibilities include welcoming patients and visitors, answering routine inquiries, screening and directing calls, scheduling appointments, maintaining patient records, verifying insurance eligibility and benefits, collecting copays and outstanding patient balances at check-in, and assisting patients with portal enrollment. The PSR is also responsible for performing general clerical and administrative functions that support the daily operations of the primary care clinic.

Responsibilities

Medical receptionist

• Greet and welcome all patients: Creating a friendly and welcoming environment is paramount, setting the tone for the entire patient visit. This involves greeting patients and visitors in person and over the phone professionally.


• Announces patients, visitors as needed with sensitivity.


• Interact with fellow workers in a way that promotes a respectful and cooperative working environment


• Assists nurses, physicians, and other clinical and/or medical staff l with administrative support


• Accurately and efficiently respond to tasks received from providers, other office staff, and billing


• Open and close the patient waiting room


• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual

Registration and Information Management

• Register patients using EMR.


• Coordinates and prepares patient’s appointments and itinerary


• Check insurance eligibility and verification on every patient


• Collect and scan insurance and other required documents


• Check report to ensure coverage and proper co-pay collection


• Confirm insurance eligibility and verification prior to scheduling new patient appointments


• New patient intake including entry into EMR


• Verify and update patient demographic and insurance details at each visit.


• Collect identification and insurance cards, copying or scanning them for the patient's record.


• Scan other relevant patient information into the Electronic Medical Record (EMR).


• Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary


• Retrieves patient records, test results and/or charts from outside sources


• Prepares paperwork and patient records related to their area of responsibility

Financial Responsibilities

• Collect co-pays and past due balances on patient accounts. Process payments and issue receipts. Handle insurance inquiries and verify insurance eligibility.

Appointment Management

• Optimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, taking messages, and making appointments.


• Calling and rescheduling cancellations.


• Monitor’s voicemails and returns calls

Patient Support and Communication

• Answer patient inquiries, provide general information, and address concerns. Help patients complete medical forms and guiding them on next steps. Ensure patient privacy and confidentiality, following HIPAA regulations.


• Invites every patient to join the patient portal and includes proper paperwork and education to the patient


• Patient check-out.


• Act as a liaison between patients and healthcare providers.


• Maintain and update patient records. Maintain office inventory and equipment, including ordering supplies. Maintain cleanliness and organization of the reception area.


• Creates and mails patient letters (no show and 3 call attempt)


• Provides assistance to patients and family members; refers questions to the appropriate department or individual

Other Duties and Responsibilities

• Backup for Medical Records


• Duplicates and distributes photocopies, as needed


• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested


• Assists other departments with administrative duties, as requested


• Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed


• Update HealtheLink, as requested


• Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.


• Performs other related duties as assigned or requested

Requirements

Education & Experience

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or


• Must have one (1) year customer service experience in an office, preferably with patients


• Successful completion of an accredited medical office assistant education program preferred


• Must have experience working in Windows and with MS Office software