Patient Experience Coordinator

WSA – Wonderful Sound for All; Redmond (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to welcome patients, manage scheduling, and keep the clinic running smoothly. This role emphasizes patient experience, communication, organization, and teamwork across the clinic to support access to hearing care and follow-up visits.

You don’t necessarily need healthcare experience; we value people skills, exceptional service, and the ability to work in a busy, patient-centered environment.

Qualifications

• Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus.
• Friendly, confident, and professional communication style.
• Comfort making outbound calls and engaging patients by phone.
• Strong organizational skills and attention to detail.
• Ability to multitask and shift priorities in a busy environment.
• Confidence learning and navigating multiple computer systems.
• Team-first mindset and willingness to work toward shared clinic goals.
• Patience, empathy, and the ability to build rapport with patients of all ages, particularly seniors.

Responsibilities

• Create a warm, welcoming experience for every patient who calls or visits the clinic
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication
• Keep the provider’s schedule organized and optimized to support patient access and clinic productivity
• Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey
• Build lasting relationships with patients and provide exceptional service throughout their experience
• Maintain accurate patient records and documentation
• Verify insurance benefits and assist patients with general coverage questions
• Process patient payments and transactions accurately
• Support clinic inventory, including ordering, tracking, and returns
• Educate patients about available products, services, financing options, and promotions
• Partner closely with the provider to support patient satisfaction and clinic goals
• Maintain a clean, organized, and patient-ready clinic environment
• Stay informed about company programs and services so you can confidently answer questions and assist patients

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Job description

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to welcome patients, manage scheduling, and keep the clinic running smoothly. This role emphasizes patient experience, communication, organization, and teamwork across the clinic to support access to hearing care and follow-up visits.

You don’t necessarily need healthcare experience; we value people skills, exceptional service, and the ability to work in a busy, patient-centered environment.