Hearing Care Concierge

WSA – Wonderful Sound for All; Yakima (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

My Hearing Centers, part of WS Audiology (WSA), is seeking a Patient Care Coordinator to warmly welcome patients, manage schedules, and ensure smooth clinic operations. The PCC will build relationships with patients, coordinate with the provider, and handle records and payments, contributing to an exceptional patient experience.

The role emphasizes friendliness, organization, and strong communication, with responsibilities spanning appointment management, insurance verification, and patient

Qualifications

• Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus.
• Friendly, confident, and professional communication style.
• Comfort making outbound calls and engaging patients by phone.
• Strong organizational skills and attention to detail.
• The ability to multitask and shift priorities in a busy environment.
• Patience, empathy, and the ability to build rapport with patients of all ages, particularly seniors.

Responsibilities

• Create a warm, welcoming experience for every patient who calls or visits the clinic.
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
• Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
• Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey.
• Build lasting relationships with patients and provide exceptional service throughout their experience.
• Maintain accurate patient records and documentation.
• Verify insurance benefits and assist patients with general coverage questions.
• Process patient payments and transactions accurately.
• Support clinic inventory, including ordering, tracking, and returns.
• Educate patients about available products, services, financing options, and promotions.
• Partner closely with the provider to support patient satisfaction and clinic goals.
• Maintain a clean, organized, and patient-ready clinic environment.

Skills

Customer service

Communication

Organization

Multitasking

Phone experience

Teamwork

Empathy

Tools

CRM software

Job description

My Hearing Centers, part of WS Audiology (WSA), is seeking a Patient Care Coordinator to warmly welcome patients, manage schedules, and ensure smooth clinic operations. The PCC will build relationships with patients, coordinate with the provider, and handle records and payments, contributing to an exceptional patient experience.

The role emphasizes friendliness, organization, and strong communication, with responsibilities spanning appointment management, insurance verification, and patient