Patient Care Coordinator: Hearing Health & Scheduling Pro

MLM Hearing, LLC; Salem (OR); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

Life insurance

AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Job summary

Salem Audiology Clinic is seeking a Patient Care Coordinator in Salem, OR. You will greet and screen patients, answer questions about services, and help maintain smooth patient flow and office operations.

The role requires long-standing medical office management experience, strong multi-tasking, and excellent interpersonal skills to support patients and staff in a growing audiology practice.

Qualifications

• A minimum of 10 years of medical office management experience.
• Experience with front desk in the hearing industry is a plus.
• High school diploma or equivalent (GED).

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate providers schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.

Skills

Computer skills

Word processing

Database software

Interpersonal skills

Oral and written communication

Accounting basics

Math aptitude

Customer service

Organization

Multitasking

Attention to detail

Front desk experience

Education

10 years medical office management experience

High school diploma or GED

Job description

Salem Audiology Clinic is seeking a Patient Care Coordinator in Salem, OR. You will greet and screen patients, answer questions about services, and help maintain smooth patient flow and office operations.

The role requires long-standing medical office management experience, strong multi-tasking, and excellent interpersonal skills to support patients and staff in a growing audiology practice.