Patient Experience Coordinator – Mental Health Practice

BEHAVIORAL HEALTH PRACTICE SERVICES; Aurora (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator for our Aurora location. The role focuses on front desk operations, delivering exceptional patient experiences, and supporting clinicians and staff across daily activities.

The position emphasizes strong communication, teamwork, and efficient use of MS Office and EMR systems. It includes patient check-ins, payments, scheduling, and telehealth support within a full-time, on-site setting.

Qualifications

• Ability to multitask and prioritize duties to support high-quality patient experience.
• Work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficient with computer software applications (Microsoft Office & EMRs).
• Comfortable handling sensitive information (HIPAA).

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Prepare patient paperwork and ensure accurate demographics and payments.
• Perform general office duties and maintain a clean, welcoming space.
• Communicate with peers, clinicians, and patients to support care.
• Greet and check in/out patients at front desk.
• Assist patients with portal, billing questions, and scheduling needs.
• Manage phone queues to ensure timely responses.
• Support telehealth access and troubleshooting as needed.
• Triage urgent patient requests and direct to correct departments.
• Collect co-pays and balances at point of service.
• Verify insurance eligibility and resolve related issues.
• Coordinate clinician schedules and ensure appointment accuracy.

Skills

Multitasking

Teamwork

Communication skills

MS Office & EMRs

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator for our Aurora location. The role focuses on front desk operations, delivering exceptional patient experiences, and supporting clinicians and staff across daily activities.

The position emphasizes strong communication, teamwork, and efficient use of MS Office and EMR systems. It includes patient check-ins, payments, scheduling, and telehealth support within a full-time, on-site setting.