Front Desk & Patient Care Coordinator - Mental Health

LifeStance Health Inc.; Scarborough (ME); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. in Scarborough, ME, is seeking a Medical Office Receptionist to manage front office operations and deliver exceptional patient service for in-person and telehealth visits.

The Practice Coordinator will greet patients, verify insurance, schedule appointments, process payments, and support clinicians with administrative tasks, while upholding HIPAA and confidentiality standards. This is a full-time, on-site role with benefits and a starting hourly rate.

Qualifications

• High School diploma or equivalent required; associates/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Ability to multitask, prioritize duties, and support patient experience.
• Proficient in Microsoft Office and EMR systems; HIPAA compliance knowledge.

Responsibilities

• Greet and check in/out patients at the front desk with courtesy.
• Verify insurance, collect co-pays, and handle payments and billing inquiries.
• Schedule appointments, manage telehealth access, and assist portal issues.
• Coordinate with clinicians, maintain a clean, organized front desk, and support outreach.

Skills

Multitasking

Independent worker

Strong communication

Microsoft Office

EMR systems

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

LifeStance Health Inc. in Scarborough, ME, is seeking a Medical Office Receptionist to manage front office operations and deliver exceptional patient service for in-person and telehealth visits.

The Practice Coordinator will greet patients, verify insurance, schedule appointments, process payments, and support clinicians with administrative tasks, while upholding HIPAA and confidentiality standards. This is a full-time, on-site role with benefits and a starting hourly rate.