Patient Service Specialist - Medical Front Desk

UH Urgent Care; Brecksville (OH); Presencial; USD 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Medical insurance

Dental coverage

Vision coverage

Prescription coverage

Pet insurance

Paid time off

Holidays

401K match

Wellness program

Professional development

Resumo da oferta

University Hospitals Urgent Care in Brecksville, OH is seeking a Patient Service Representative (Medical Receptionist). You will be the first friendly face, greeting patients, scheduling, and verifying insurance while maintaining confidentiality in a fast-paced clinic environment.

This full-time role offers a 3-day/12-hour shift pattern, competitive benefits including medical, dental, vision, 401K with match, and opportunities for professional growth within the UH Urgent Care network.

Qualificações

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and ability to multitask in a busy environment.
• Experience using EMR software, EPIC preferred.
• Flexibility to work 12-hour shifts, including some weekends and holidays.
• Team-oriented, proactive, patient-focused approach to service.

Responsabilidades

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

Conhecimentos

Communication

Attention to detail

Multitasking

EMR EPIC

Flexibility (12h shifts)

Team player

Formação académica

High school diploma

Medical Administrative Assistant certificate

Ferramentas

EMR EPIC

Descrição da oferta de emprego

University Hospitals Urgent Care in Brecksville, OH is seeking a Patient Service Representative (Medical Receptionist). You will be the first friendly face, greeting patients, scheduling, and verifying insurance while maintaining confidentiality in a fast-paced clinic environment.

This full-time role offers a 3-day/12-hour shift pattern, competitive benefits including medical, dental, vision, 401K with match, and opportunities for professional growth within the UH Urgent Care network.