Patient Experience Specialist—Front Desk (Flexible Shifts)

University Hospitals Urgent Care by WellStreet; Parma (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

Pet Insurance

Paid Time Off & Holidays

401K with Company Match

Wellness Support

Professional Growth

Job summary

University Hospitals Urgent Care by WellStreet is seeking a Patient Service Representative (Medical Receptionist) in Parma, OH. You will be the welcoming first point of contact, handling front-office operations, patient intake, and documentation to ensure efficient clinic workflow.

The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. 12-hour shifts, weekend coverage, and a comprehensive benefits package are offered.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Able to work 12-hour shifts, including weekends and holidays.
• Team-oriented, proactive, patient-focused service.

Responsibilities

• Warm Welcome: greet and assist patients with a positive attitude.
• Patient and Business Documentation: manage confidential records.
• Insurance Verification: analyze benefits and verify eligibility; explain policies.
• Financial Responsibility: determine and collect patient payments.
• Collaborative Support: assist practice manager, providers, and staff.
• Compliance: adhere to HIPAA and OSHA guidelines.

Skills

Communication

Attention to detail

Multitasking

EMR software

EPIC

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EMR software

Job description

University Hospitals Urgent Care by WellStreet is seeking a Patient Service Representative (Medical Receptionist) in Parma, OH. You will be the welcoming first point of contact, handling front-office operations, patient intake, and documentation to ensure efficient clinic workflow.

The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. 12-hour shifts, weekend coverage, and a comprehensive benefits package are offered.