Medical Receptionist — Patient Experience Lead

University Hospitals Urgent Care by WellStreet; Streetsboro (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401K with company match

Flexible schedule

Career growth

Job summary

University Hospitals Urgent Care by WellStreet is seeking a Patient Service Representative (Medical Receptionist) to be the first point of contact, ensuring a warm, efficient patient experience at our Streetsboro location.

duties include front-office operations, handling administrative tasks, and supporting the clinic workflow. We value strong communication and multitasking in a busy healthcare setting.

Qualifications

• Excellent communication and interpersonal skills to greet patients and coordinate with care teams.
• Ability to multitask in a fast-paced medical office while maintaining patient confidentiality.
• Proven attention to detail in handling insurance, documentation, and billing processes.

Responsibilities

• Greet and assist patients with a positive attitude in a welcoming front-office setting.
• Collect and organize patient and business documents while maintaining confidentiality.
• Verify insurance benefits, eligibility, and communicate payment policies to patients.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EMR software

EPIC

Job description

University Hospitals Urgent Care by WellStreet is seeking a Patient Service Representative (Medical Receptionist) to be the first point of contact, ensuring a warm, efficient patient experience at our Streetsboro location.

duties include front-office operations, handling administrative tasks, and supporting the clinic workflow. We value strong communication and multitasking in a busy healthcare setting.