Patient Experience Coordinator - Medical Office Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES; Columbia (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Columbia, SC is seeking a detail‑oriented office associate to support patient intake, scheduling, and front desk operations. You will assist clinicians, manage patient communications, and handle payments while ensuring HIPAA compliance and a welcoming environment.

The role emphasizes teamwork, strong communication, and proficiency with standard office software and EMR systems in a fast-paced mental health practice.

Qualifications

• High School diploma or equivalent required.
• 1+ years experience in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMR systems.
• Ability to multitask and work independently.
• Strong communication skills, both written and verbal.

Responsibilities

• Create a positive work environment and support in-office clinician staff engagement activities to promote LFST culture.
• Prepare patient schedule; ensure paperwork, demographics, and chart readiness are complete and accurate.
• Perform general office duties and maintain a clean, organized workspace.
• Provide exceptional customer service to patients and coordinate with clinicians and staff.

Skills

Multitasking

Strong communication

Team player

HIPAA awareness

Education

High School diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Columbia, SC is seeking a detail‑oriented office associate to support patient intake, scheduling, and front desk operations. You will assist clinicians, manage patient communications, and handle payments while ensuring HIPAA compliance and a welcoming environment.

The role emphasizes teamwork, strong communication, and proficiency with standard office software and EMR systems in a fast-paced mental health practice.