Patient Experience Coordinator - Medical Front Desk

LifeStance Health Inc.; Columbia (SC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Columbia, SC is seeking a Medical Office Receptionist to manage front desk operations and deliver quality service to in-person and telehealth patients and clinicians. The role includes patient check-in/out, scheduling, payment inquiries, insurance verification, and coordination with clinicians, with a starting wage of $20.25 per hour and quarterly bonus potential.

LifeStance offers comprehensive benefits and a supportive work environment.

Qualifications

• High School or equivalent required, associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in using Microsoft Office & EMRs.

Responsibilities

• Create a positive front-desk environment and support clinician and staff engagement.
• Greet and check in/out patients and manage front desk duties.
• Assist patients with billing questions, scheduling, and portal issues.
• Manage phone queues and ensure timely call handling for superior service.
• Support telehealth access and troubleshoot Patient Portal issues as needed.
• Triage urgent patient requests and escalate as necessary.

Skills

Multitasking

Teamwork

Communication

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health in Columbia, SC is seeking a Medical Office Receptionist to manage front desk operations and deliver quality service to in-person and telehealth patients and clinicians. The role includes patient check-in/out, scheduling, payment inquiries, insurance verification, and coordination with clinicians, with a starting wage of $20.25 per hour and quarterly bonus potential.

LifeStance offers comprehensive benefits and a supportive work environment.