Patient-Focused Medical Office Receptionist

LifeStance Health Inc.; New York (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk operations at the New York Westinghouse location. You will greet patients, verify details, handle payments, and support clinicians with administrative tasks in a fast-paced environment.

The role requires strong communication, HIPAA compliance, and the ability to multitask while delivering excellent patient service. This is a full-time on-site position with a competitive hourly rate and bonus potential.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).

Responsibilities

• Greet and check patients in/out in a courteous manner.
• Assist patients with billing questions and scheduling needs.
• Manage phone queues and ensure timely call handling for good service.
• Help patients with telehealth access and portal issues.
• Triage urgent patient issues and escalate when needed.
• Support clinicians with administrative duties and prepare patient charts.

Skills

Multitask

Independent worker

Team player

Strong communication

HIPAA compliance

Microsoft Office

EMR systems

Education

High School or equivalent

Associates/Bachelors degree preferred

Tools

EMR systems

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk operations at the New York Westinghouse location. You will greet patients, verify details, handle payments, and support clinicians with administrative tasks in a fast-paced environment.

The role requires strong communication, HIPAA compliance, and the ability to multitask while delivering excellent patient service. This is a full-time on-site position with a competitive hourly rate and bonus potential.