Patient Experience Coordinator - Medical Office

Panther Physical Therapy; Kentwood (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Advent PT Kentwood is seeking a Front Office Coordinator for a full-time role in Kentwood, MI. The position is the first point of contact for patients and handles receptionist duties, scheduling, insurance information, and patient communications.

The candidate should have a high school diploma, two years in a medical office or related setting, and strong organizational and communication skills to support a busy outpatient clinic.

Qualifications

• High school diploma or GED required.
• 2 years of experience in a medical office or similar setting preferred.
• Ability to communicate effectively with diverse people and maintain professionalism.
• Strong organizational skills and attention to detail in a busy clinic.

Responsibilities

• Serve as the initial contact with patients and handle front desk duties.
• Oversee patient registration, appointments, and scheduling.
• Verify insurance information and communicate policies professionally.
• Assist with compliance, HIPAA, and Medicare requirements as needed.
• Provide outstanding customer service to ensure a positive patient experience.

Skills

Communication

Organization

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Advent PT Kentwood is seeking a Front Office Coordinator for a full-time role in Kentwood, MI. The position is the first point of contact for patients and handles receptionist duties, scheduling, insurance information, and patient communications.

The candidate should have a high school diploma, two years in a medical office or related setting, and strong organizational and communication skills to support a busy outpatient clinic.