Patient Experience Coordinator — Medical Office Admin

Professional Physical Therapy; Harvard (MA); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Résumé du poste

Professional PT is seeking a Patient Care Coordinator to serve as the first point of contact for patients, ensuring a welcoming and efficient experience. You will handle scheduling, check-ins, and basic administrative tasks to support high-quality patient care.

The role emphasizes excellent communication, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare setting. Experience in customer service and proficiency with computer systems are preferred.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsabilités

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Connaissances

Interpersonal communication

Organizational skills

Multitasking

Attention to detail

Customer service

Formation

High school diploma or equivalent

Description du poste

Professional PT is seeking a Patient Care Coordinator to serve as the first point of contact for patients, ensuring a welcoming and efficient experience. You will handle scheduling, check-ins, and basic administrative tasks to support high-quality patient care.

The role emphasizes excellent communication, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare setting. Experience in customer service and proficiency with computer systems are preferred.