Patient Concierge & Front Desk - Medical Office

Michigan Orthopaedic Surgeons; Royal Oak (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Michigan Orthopaedic Surgeons in Royal Oak, MI is seeking a front desk/administrative assistant to support our orthopaedic team. The role focuses on patient check-ins, appointment scheduling, billing assistance, and accurate record keeping in the electronic medical record system.

The ideal candidate has a GED or high school diploma, about 2 years of customer service experience, and some familiarity with medical settings. We offer a professional environment with growth opportunities.

Qualifications

• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.
• High school diploma or GED required.

Responsibilities

• Maintains high level of customer service during patient check-ins and calls.
• Interviews patients to collect necessary information and records details.
• Verifies and updates patient information in the system.
• Collects co-pays and assists with billing processes.
• Maintains confidentiality and compliance with HIPAA, OSHA, and FLSA.

Skills

Customer service

Education

High school diploma or GED

Job description

Michigan Orthopaedic Surgeons in Royal Oak, MI is seeking a front desk/administrative assistant to support our orthopaedic team. The role focuses on patient check-ins, appointment scheduling, billing assistance, and accurate record keeping in the electronic medical record system.

The ideal candidate has a GED or high school diploma, about 2 years of customer service experience, and some familiarity with medical settings. We offer a professional environment with growth opportunities.