Advent PT Kentwood - Front Office Coordinator (Full Time)

Panther Physical Therapy; Kentwood (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Advent PT Kentwood is seeking a Front Office Coordinator for a full-time role in Kentwood, MI. The position is the first point of contact for patients and handles receptionist duties, scheduling, insurance information, and patient communications.

The candidate should have a high school diploma, two years in a medical office or related setting, and strong organizational and communication skills to support a busy outpatient clinic.

Qualifications

• High school diploma or GED required.
• 2 years of experience in a medical office or similar setting preferred.
• Ability to communicate effectively with diverse people and maintain professionalism.
• Strong organizational skills and attention to detail in a busy clinic.

Responsibilities

• Serve as the initial contact with patients and handle front desk duties.
• Oversee patient registration, appointments, and scheduling.
• Verify insurance information and communicate policies professionally.
• Assist with compliance, HIPAA, and Medicare requirements as needed.
• Provide outstanding customer service to ensure a positive patient experience.

Skills

Communication

Organization

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Current Open Positions with Alliance PTP Partners

Position:Advent PT Kentwood - Front Office Coordinator (Full Time)

Location: Kentwood, MI

Job Id:2937

# of Openings:1

Advent PT, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team!

Summary:

The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.

Essential Duties and Responsibilities:

• Complete daily general office and administrative duties
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Physical Demands:

• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.