Patient Experience Coordinator – Medical Office

MSU Careers Recent Jobs; East Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

MSU Careers is seeking a front desk/administrative assistant for a medical office in East Lansing, MI. The role focuses on patient engagement, appointment scheduling, documentation support, and ensuring a smooth patient flow throughout the clinic day.

The ideal candidate will have strong administrative skills, excellent patient service abilities, and familiarity with clinical office operations, with a work schedule Monday through Friday 12:30 PM to 9 PM.

Qualifications

• Knowledge of how to use patient scheduling tools and EMR systems.
• Experience providing patient-facing assistance in a medical setting.
• Familiarity with medical terminology is preferred.

Responsibilities

• Serve as the first point of contact for patients, ensuring a professional, courteous environment.
• Triages and directs clinical calls to healthcare professionals for timely responses.
• Assist patients with completing required documentation and guiding them through processes.
• Maintain an orderly, hygienic reception area and lobby.
• Escalate complex issues to the appropriate departments to ensure resolution.
• Support billing knowledge and knowledge of medical services offered.

Skills

Patient service

Communication

Organization

Reliability

Education

High school diploma

Tools

EMR systems

Scheduling software

Multi-line phone system

Job description

MSU Careers is seeking a front desk/administrative assistant for a medical office in East Lansing, MI. The role focuses on patient engagement, appointment scheduling, documentation support, and ensuring a smooth patient flow throughout the clinic day.

The ideal candidate will have strong administrative skills, excellent patient service abilities, and familiarity with clinical office operations, with a work schedule Monday through Friday 12:30 PM to 9 PM.