Patient Experience & Clinic Operations Specialist

Michigan State University College of Engineering; East Lansing (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Michigan State University College of Engineering seeks an experienced medical office administrative professional to enhance patient care operations. The role emphasizes strong patient engagement, scheduling, and efficient documentation handling within a clinical setting.

Responsibilities include triaging calls, guiding patients through forms, and maintaining a welcoming reception area while ensuring accurate record keeping and adherence to billing practices.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of related medical office experience.
• Knowledge of electronic medical records and scheduling systems.

Responsibilities

• Serve as first point of contact for patients with a courteous, professional presence.
• Triage and direct clinical calls to appropriate staff.
• Assist patients with completing required documentation and questions.
• Maintain clean, orderly reception and lobby areas.
• Escalate complex issues to appropriate departments for resolution.
• Support billing knowledge and understanding of services offered.

Skills

Administrative skills

Patient service

Scheduling tools

Communication

Billing knowledge

Team support

Education

High school diploma

Tools

EMR system

Multi-line phone system

Job description

Michigan State University College of Engineering seeks an experienced medical office administrative professional to enhance patient care operations. The role emphasizes strong patient engagement, scheduling, and efficient documentation handling within a clinical setting.

Responsibilities include triaging calls, guiding patients through forms, and maintaining a welcoming reception area while ensuring accurate record keeping and adherence to billing practices.