Patient Services Coordinator - Medical Front Desk

trinityhealth; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Job summary

Trinity Health IHA Medical Group in Southeast Michigan is seeking a Medical Receptionist to serve as the first point of contact for patients, delivering outstanding service and supporting efficient office operations. You will welcome patients, verify insurance, schedule appointments, and assist with billing and MyChart support.

The role emphasizes professionalism, teamwork, and a patient-centered approach as part of a mission-driven organization committed to high-quality care.

Qualifications

• High School Diploma or GED; or student with valid work permit (ages 15-17)
• No professional credentials required to start
• 1–2 years in medical/office or customer service preferred

Responsibilities

• Greet patients and visitors with professionalism and compassion
• Check in patients, verify registration and insurance information
• Schedule, confirm, and reschedule appointments
• Answer phones, respond to inquiries, and route messages
• Collect payments and support accurate billing processes
• Assist with patient communications, paperwork, and MyChart support
• Maintain patient records and support day-to-day office operations
• Partner with providers and clinical staff to ensure a smooth patient experience

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Southeast Michigan is seeking a Medical Receptionist to serve as the first point of contact for patients, delivering outstanding service and supporting efficient office operations. You will welcome patients, verify insurance, schedule appointments, and assist with billing and MyChart support.

The role emphasizes professionalism, teamwork, and a patient-centered approach as part of a mission-driven organization committed to high-quality care.