Patient Experience Coordinator - Medical Front Desk Pro

AESCLEPION LLC; Worcester (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Great Work Environment

Job summary

AESCLEPION LLC in Worcester, MA seeks a Medical Secretary to greet patients, check in/out, and manage front desk duties, with strong organizational and customer service skills.

The role uses eClinicalWorks for scheduling and records, handles calls, referrals, and billing coordination, while maintaining HIPAA confidentiality. The position offers a supportive team environment with opportunities for development.

Qualifications

• Strong customer service skills.
• Excellent organizational skills.
• Attention to detail.
• Familiarity with basic computer programs, such as the Microsoft Office suite.
• Previous office experience desired.
• (eCW) Electronic Health Record experience preferred.

Responsibilities

• Manage front desk operations, including greeting patients, answering multi-line phones, and checking patients in/out.
• Utilize eClinicalWorks extensively for patient scheduling, demographic verification, and uploading external medical records.
• Answer the phone and schedule appointments or answer patient questions
• Manage incoming electronic faxes, patient portal inquiries.
• Coordinate patient referrals, prior authorizations, and diagnostic test scheduling within the eCW system.
• Collect patient copays, verify health insurance eligibility, and interface with our billing cycle.
• Maintain strict patient confidentiality in compliance with HIPAA guidelines

Skills

Customer service

Organizational skills

Attention to detail

MS Office

HIPAA compliance

Medical terminology

Tools

eCW

Job description

AESCLEPION LLC in Worcester, MA seeks a Medical Secretary to greet patients, check in/out, and manage front desk duties, with strong organizational and customer service skills.

The role uses eClinicalWorks for scheduling and records, handles calls, referrals, and billing coordination, while maintaining HIPAA confidentiality. The position offers a supportive team environment with opportunities for development.